AirtelTigo in partnership with ISON BPIO, have opened a state-of-the-art call center with multiple terminals at Tema.
The new center has a training room and dedicated online support section giving it the girth to serve customers across the country 24-hours daily with an access and toll-free number 100 which also offers self-service options.
Speaking at the launch, Mrs. Mitwa Ng’ambi, Chief Executive Officer –AirtelTigo elaborated on the call center’s role in the company’s mission of “making life better for customers.”
She added that the center will also provide jobs to the youth the area.
“Our customers can look forward to many initiatives through the course of 2019 that are geared to making our service and solutions simple, transparent and relevant.
“With this launch today, our customers should expect to receive the most advanced customer care available in this country, supported by professional executives ready to provide excellence in customer service,” she added.
Mr. Pravin Kumar, Group CEO of ISON said: “In view of our excellent services, we have partnered with AirtelTigo to manage their call center service.
“This new call center has employed over 200 employees. We are also well-equipped for skill development, workforce management and quality governance facilities.”
He also mentioned that the Government of Ghana’s policies have driven the company to start discussions with conglomerates in the United States to be able to get some offshore assignments to Ghana.
“We are confident that Ghana can be developed as an offshoring destination,” he added.