The past few days have been very frustrating for hundreds of AirtelTigo customers in Ghana, mainly Accra who have not been able to make calls, top up credit or use data bundles since Sunday (September 23, 2018).
Following the development, hundreds of livid AirtelTigo subscribers stormed various Accra offices of the company to have their problems addressed.
The presence of scores of customers at the offices has left the officials of the company overwhelmed.
The staffs are therefore in the process of changing faulty SIM cards for the customers.
Some customers have indicated their intention to join other networks.
Others who had already been attended to with new sim cards were quick to comment that they did not even know when their sims would be operational.
All this comes on the heels of the AirtelTigo network upgrade in Western, Central and Greater Accra Regions.
The company, in a release signed by its Corporate Executive, Michael Bruce Sarpong, indicated that it has commenced preparatory work towards the network integration and upgrade in the Western, Central and Greater Accra Regions, which will be completed in October 2018.
This, the statement explained, follows similar consolidation exercises undertaken by AirtelTigo in the Northern, Upper East, Upper West, Brong Ahafo, Ashanti, Eastern and Volta Regions.
“The Network integration and upgrade is aimed at offering an enhanced customer experience by providing superior voice quality, faster internet speed and wider coverage.”
Mrs Mitwa Kaemba Ng’ambi (Chief Executive Officer – AirtelTigo), said she was eagerly looking forward to the successful completion of the network upgrade to enable customers enjoy the full benefits.
“Our customers in Western, Central and Greater Accra regions will soon experience the enhanced network service of one big AirtelTigo family.
“We remain sincerely grateful for your cooperation during the period,” she added.
Customers who experience challenges during the period are advised to contact the AirtelTigo Customer Service helplines (100, 0277551000 or 0260000100) or the AirtelTigo social media platforms on Facebook, Instagram and Twitter.