Leading life insurer in Ghana, Enterprise Life has introduced new and innovative payment platforms for its policyholders.
This is in pursuit of its Legendary Customer Service Agenda which aims to give customers easier and more improved customer service experience.
The payment options include a mobile money platform using a short code, and a point of sales terminals at the company’s various customer service centers.
It also comprises a premium payment using alternative channels like Slydepay, ExpressPay and InterPay.
Senior Manager, Technical and Life Administration, Mr. Bernard Ewusie Mensah commented that many life insurance companies are now conscious of the need to develope new strategies to meet customer’s needs.
“Customer convenience is crucial in the enhancement of customer experience. Mobile payments are a hot discussion in the insurance industry and a top priority for every financial institution,” he said.
He added that it is an opportunity for the insurance industry who struggle to collect premiums and also struggle to reach a large population of the unbanked customers.
In conclusion he said, policyholders of Enterprise Life can now sit in the comfort of their homes and offices, avoid traffic, long queues and swiftly pay their premiums using the Short code *714*555#, Slydepay, ExpressPay and Interpay.
Customers, he said can also access these payment platforms online as well as their mobile apps.