Globacom has announced its plan to launch Nigeria’s first Artificial Intelligence platform in the telecom sector, intended to change customer experiences.
Globacom said the platform will assist customers to get information about data plans, prepaid plans, postpaid plans and Value-Added Service (VAS).
The Glo Artificial Intelligence platform will engage customers directly and assist them to get information on pressing issues.
This will empower customers to choose the most convenient plan, resolve issues and ask questions 24/7 without any human interface.
The platform which can have conversations in English and Pidgin, which will be available through voice & text, will balance enquiry and other customer care related issues.
In his remarks at the event, Bisi Koleoso Deputy Chief Operating Officer, Technical – Globacom, said “We have invested massively in new technologies to introduce these products which we believe will redefine business, social and personal pursuits.”
Other products showcased at the event include Glo Drive, Glo Mobile Money, Glo Call Connect Service and World Connect.
Koleoso said Globacom was committed to ensuring that Nigerians were not left behind in the march towards a digitalized world.