Leading telecommunication giant, MTN is set to invest over $144 million capital expenditure to improve the quality of their network services.
Mrs Pala Asiedu Ofori, the Acting Senior Corporate Services Executive, said MTN has a market share of about 17.8 million mobile subscribers and therefore considers it important to invest in its operations to meet customer demands.
According to her, MTN is not only focused on improving customer experience by investing in network improvement but also by, hiring experienced staff, providing quality service, improving distribution networks as well as bringing on board more value-added services for voice calls and data services across the country.
She mentioned that as part of their initiatives this year, MTN would roll out 230 new sites for extension, 200 rural sites extension, 695 km of fibre, 1,100 3G new sites and fibre-to-home extension to 20,000 homes.
Additionally, the company has rolled out new services such as social bundles and yellow birthday, digitized bill payments, customer feedback mechanisms, increased service points and data packages to make internet usage more convenient to customers.
She reminded businesses of the organization’s varying portfolios; their communications solutions, an initiative promising a world-class, limitless and cutting-edge business communications platform, to boost the development of small, medium and large enterprises in Ghana.
As part of the company’s strong commitments to its corporate social responsibilities, MTN in collaboration with UNICEF has embarked upon a programme dubbed “The Agoo Project Performance” which sought to use a multi-lingual mobile platform to engage and educate Ghanaians on issues of national concern such as education, sanitation water, hygiene and Child Abuse.
She assured that the company would continue its efforts to strengthen its position on the non-voice service and maintain and improve customer experience.