MTN South Africa, in compliance with ICASA’s End-User and Subscriber Service Charter Regulations, has put in place new data usage notifications.
The changes, which took effect 14th December 2018, have MTN SA customers recieving notifications when they have depleted or used 50%, 80% and 100% of their Monthly Data Bundle or inclusive data.
These notifications allow customers to keep better track of their usage and spend, and to recharge when they need to.
The change also applies to both Prepaid and Post-paid customers.
“Over the past weeks we have worked around the clock to do extensive system changes to comply with the requirements of the new regulations,” said Jacqui O’Sullivan, Executive for Corporate Affairs at MTN SA.
“We are pleased that we have successfully taken a step towards complying with the new regulations, which will go a long way towards improving customer experience and helping customers to manage their data spend,” O’Sullivan added.
All South African mobile network operators have until 28 February 2019 to fully comply with the new regulations.
Under the new regulations by ICASA (Independent Communications Authority of South Africa), all Internet Service Providers (ISPs) – including mobile networks – are prohibited from charging subscribers for out-of-bundle usage without consent.
These regulations also require networks to offer the ability to roll over unused data, and allow for the transfer of data to another subscriber on the same network.