The International Telecommunications Union (ITU) has chosen the National Communications Authority (NCA) as a training partner to deliver the Quality of Service Training Program (QoSTP).

The licensing agreement enables the NCA to deliver ITU licensed QoSTP in Ghana to interested regulators and operators across Africa and the world. The agreement was signed on Thursday, 11th April, 2019, in Geneva, Switzerland, during the on-going 2019 World Summit on Information Society (WSIS) Forum.

The agreement was signed by Mr. Joe Anokye, the Director General of the NCA, and Ms. Doreen Bogdan-Martin, the Director of the Telecommunication Development Bureau of the ITU.

Ms. Bogdan-Martin said the ITU was excited for the partnership as QoS is critical and the need to strengthen collaboration on this to help other developing countries is high.

Mr. Joe Anokye remarked on how this was a great feat for Ghana and that this bring credit to the Authority and Ghana as a whole.

The QoSTP was developed in accordance with the ITU Plenipotentiary and World Telecommunication Standardization Assembly Resolutions on Bridging the Standardization Gap and has been accredited by the European Association for Quality Assurance in Higher Education.

The QoSTP has Basic, Medium and Advanced modules for various expertise development. The Basic module provides a broad overview of QoS for Senior Level Management. The Medium module provides QoS/QoE, End User Equipment, Fixed Network QoS and Mobile Network QoS Specialists.The Advanced module is for End User Equipment, Fixed Network QoS and Mobile Network QoS with thesis required as part of the training.

The NCA plans to introduce the Basic module as well as the Medium modules on Fixed Network QoS and Mobile Network QoS from February 2020, and the training would lead to the award of accredited certification from the ITU.