Vodafone Ghana says it is engaging the National Communications Authority (NCA) following the authority’s sanction for falling short of some quality of service (QoS) requirements.
Vodafone Ghana, as well as the other Mobile Network Operators, were fined a total of GHC34,065,000.00 the GHC8,890,000 fine by the NCA for poor quality services.
In an interview with the External Affairs Director at Vodafone Ghana, Gayheart Mensah disclosed that Vodafone Ghana is applying the necessary mechanisms to engage the NCA in a dialogue since it is not completely satisfied with the outcome of the QoS assessment.
“We’ve been fined by the NCA for some aspects of quality of service. We have received the letter detailing the fine and as a law-abiding organization, we are doing what is required to ensure that we are compliant, and by compliant, I mean, having the necessary engagement because we definitely have issues with the fine. We have issues with how that particular assessment was arrived at,” he stated.
He opined that inasmuch as the NCA strives to prioritize the rights of consumers, MNOs would ensure that the protection of such rights would be done in a law-abiding and transparent manner.
“The regulator is always interested in protecting the consumer and very often they would go at length to ensure that consumer rights are protected.
We as operators would continue to collaborate with the regulator to ensure that even as they protect consumers, who are our consumers as well, it is done in such a way that it is fair, transparent and also ensuring that it is within the framework of the laws and regulations that govern what we do,” he explained.