OSS/BSS solutions provider Amdocs says it has successfully helped Vodafone to automate its billing operations.
This has enabled the telecom company to roll out new services, offers and service plans for its post-paid consumers and enterprise customers in a faster manner.
The transformation has enabled Vodafone India to reduce the duration of billing cycles and deliver accurate bills to all its post-paid customers faster.
This has resulted in a better customer experience and improved revenue realization.
Amdocs had first implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations.
“The transformation also enabled us to significantly improve our digital offerings to customers enabling them to get their account information and services through digital channels such as the My Vodafone APP and Vodafone websites on a real-time basis,” Vishant Vora (Chief Technology Officer – Vodafone India).
“Vodafone India is a strong consumer brand built over the years by continuously focusing on the customer,” said Gary Miles (Chief Marketing Officer – Amdocs).
Amdocs had previously bagged a deal with Bharti Airtel to create an innovation foundry to bring new services to its customers in India.
Under the partnership, Amdocs is deploying machine learning, advanced Artificial Intelligence (AI) based technologies across Airtel’s multiple lines of business to help pre-empt, and self-heal operational issues.
As well as introduce smartbots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.